Privacy Policy

Clearstream, LLC, (“Clearstream,” “we,” “our,” “us”) provides a texting service to help churches and similar entities (our “Customers”) communicate with their members.

This Privacy Policy outlines how we collect, use, and share personal information that we gather on the subdomains and websites on https://clearstream.io/ (“Sites”), that we collect when you contact us directly to become a Customer or to obtain more information, or that we collect directly through our Customer’s use of our texting services (“Services”).

This Privacy Policy does not apply to the way we process information on behalf of our Customers. We process and safeguard information on behalf of our Customers in accordance with our agreements with our Customers.

If you are an end user of one of our Customers, please contact the church or entity directly for information regarding how they use and share your personal information gathered from our Services.

Whose Information We Collect

We obtain information from various entities. These entities are defined below by what they are referred to in this Privacy Policy and when their information is collected. Entities may overlap and are not exclusive categories.

Website Visitors: Entities that visit the website or contact us directly for general information.
Customers: Entities that use our Services, engage with us for a free demo, or otherwise use or inquire about our Services.
End Users: Entities that are a member of a Customer and from whom we collect information on behalf of the Customer.

The use of “you” and “your” throughout this Privacy Policy will, depending on the context, refer to a Website Visitor, Customer, or End User.

Collection of your Personal Information

Clearstream may collect personally identifiable information, such as your name, email, and telephone number. If you purchase Clearstream’s products and Services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected by Clearstream. This information can include: your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Clearstream website.

Clearstream encourages you to review the privacy statements of websites you choose to link to from Clearstream so that you can understand how those websites collect, use and share your information. Clearstream is not responsible for the privacy statements or other content on websites outside of the Clearstream website.

Use of your Personal Information

Clearstream collects and uses your personal information to operate its Sites and deliver the Services you have requested, which may include maintaining and servicing accounts, providing customer service, processing and fulfilling orders and transactions, verifying customer information, processing payments, and providing advertising or marketing services to you.

Clearstream may also use your personally identifiable information to inform you of other products or services available from Clearstream and its affiliates. Clearstream may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Clearstream does not sell, rent or lease its customer lists to third parties.

Clearstream may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Clearstream, and they are required to maintain the confidentiality of your information.

Clearstream may keep track of the websites and pages our users visit within Clearstream, in order to determine what Clearstream Services are the most popular. This data is used to deliver customized content and advertising within Clearstream to customers that indicate they are interested in a particular subject area.

We may share your information with other users or the public with your consent.

We will share your information with our third-party service providers and any subcontractors as required to offer you our products and Services. The service providers help us to:

Run, operate, and maintain our Sites and Services through third-party platforms and software tools;
Perform content moderation and crash analytics;
Run email messaging campaigns;
Perform marketing analytics;
Provide measurement services and targeted ads (you can opt out of these services at websites such as http://www.aboutads.info/choices and http://www.youronlinechoices.eu/);
Provide payment attribution; and,
Provide technical and customer support.

With respect to website cookies, we share your information with third-party marketing and advertising partners to market our Services on our Sites and other websites that you may visit.

We may aggregate or otherwise strip information of all personally identifiable characteristics and may share that aggregated, anonymized data with third parties or publish it. This data does not personally identify you and helps us to measure the success of our Sites and its features and to improve your experience. We reserve the right to make use of any such aggregated data as we see fit.

We may be required to disclose your data in response to lawful requests by public authorities, including to meet law enforcement requirements. We may be under a duty to disclose or share your personal information to comply with any legal obligation, to enforce or apply our terms and conditions and other agreements, to protect our rights, property, or safety, or to protect the rights, property, or safety of others. This includes exchanging information with other companies or organizations for the purposes of fraud protection.

Use of Cookies

The Clearstream website may use “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize Clearstream pages, or register with Clearstream Sites or Services, a cookie helps Clearstream to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same Clearstream website, the information you previously provided can be retrieved, so you can easily use the Clearstream features that you customized.

Google Analytics. We may use Google Analytics. We use the information we get from Google Analytics only to improve the Sites. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Please refer to Google’s Privacy Policy for more information. You may also choose to download the Google Analytics opt-out browser add-on.

You may wish to restrict the use of cookies. Please be aware that some of the features of our Sites may not function correctly if you disable cookies. Most modern browsers allow you to change your cookie settings. You can usually find these settings in the options or preferences menu of your browser. To understand these settings, the following links for commonly used browsers may be helpful:

Personalized Advertising. We may also use targeted advertising cookies, such as Google Ads, to deliver tailored advertising on our Sites and other websites that you may visit. You can learn more about how to control advertising cookies by visiting the Network Advertising Initiative’s Consumer Opt-Out link, the DAA’s Consumer Opt-Out link for browsers, or the DAA’s opt-out link for mobile devices. Please note that electing to opt-out will not stop advertising from appearing in your browser or applications and may make the ads you see less relevant to your interests.

How We Respond to ‘Do Not Track’ Signals

Some browsers may provide you with a way to signal that you do not want your browsing activity to be tracked. Our Sites or Services may not currently respond to all Do Not Track (“DNT”) or similar signals, as we are awaiting consensus from the Internet policy and legal community on the meaning of DNT and the best way to respond to these signals.

Security of your Personal Information

To secure your personal information from unauthorized access, use or disclosure, we use a variety of security measures, including the use of Stripe for payment processing. When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

However, no website, application, or transmission can guarantee security. Thus, while we have established and maintain what we believe to be appropriate technical and organizational measures to protect the confidentiality, security, and integrity of information obtained through the Sites and Services, we cannot ensure or warrant the security of any information you transmit to us.

Children Under Thirteen

Our Sites and Services are not directed at individuals under the age of thirteen, and we do not knowingly collect personally identifiable information from children under the age of thirteen. If you become aware that a child has provided us with their information, please contact us using the contact details provided at the end of the Privacy Policy. If we become aware that a child under thirteen has provided us with their information, we will take steps to delete such information.

International Transfers of Data

Any information that you provide to us may be accessed, shared, or processed by our offices, located in the United States, and service providers located in the United States, if such information transfer is necessary for the specific purpose for which you submitted your data (such as the provision of goods or services under a written contract). This may involve the transfer of your information across international borders.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Clearstream by contacting us at help@getclearstream.com.

Alternatively, you may opt out of receiving any, or all, of these communications from us by following the unsubscribe instructions provided in any email we send.

Regardless of how you unsubscribe, you will still continue to receive service-related messages concerning products and Services you have purchased (unless we have indicated otherwise).

Use of Intercom Services

We use third-party analytics services to help understand your usage of our Sites and Services. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. Intercom analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

Changes to this Policy

Clearstream will occasionally update this Privacy Policy to reflect company and customer feedback. Clearstream encourages you to periodically review this Privacy Policy to be informed of how Clearstream is protecting your information.

Change of Control

Your information may be transferred to a third party because of a sale, acquisition, merger, reorganization, or other change in control. If we sell, merge, or transfer any part of the business, part of the sale may include your information.

Contact Information

Clearstream welcomes your questions or comments regarding this Privacy Policy. Please contact us at:

Clearstream
260 S. Tarragona St. Suite 150
Pensacola, Florida, 32502

Email Address:
help@clearstream.io

Telephone number:
917-818-4557