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Rock RMS

Rock RMS is a self-hosted, open source, fully-featured church management software. And if you do any kind of texting within Rock, Clearstream is the most powerful SMS provider you can use. We replace Twilio in Rock and give your team more functionality and faster message throughput. Our two-way integration allows you to text Communication Lists and Groups, create new profiles, add people to Rock Groups and Workflows, retrieve profile data from Rock when people text in, and send texts based on their campus in Rock.

Install the Clearstream plugin for the best texting experience in Rock RMS

If you want to send texts inside of Rock, just install the Clearstream Rock Plugin, available in the Rock Shop. Our plugin is a drop-in replacement for Twilio and allows you to send texts in Rock using your Clearstream numbers.

Once installed, you can use all of Rock's built-in SMS capabilities, including SMS Pipelines, SMS Conversations, Communications, etc.

Screenshot of the Rock Plugin in the Apple Store

Send texts to your Communication Lists and Groups in Clearstream

If you integrate with Rock through the Clearstream platform, then you can sync your Rock Communication Lists and Groups into Clearstream and text them. Your lists automatically sync every night to ensure everything is up-to-date. Any changes made in Rock will be reflected in Clearstream.

Rock RMS Syncing Picture

Create new profiles in Rock RMS when people text in

When first-time guests text a keyword or enter an automated workflow, you can auto-reply with a digital connect card. That information is pushed to Rock and a person is created in your Rock database, and optionally pushed to a Rock Group or Workflow.

But don't worry about duplicates; if the phone number already exists in Rock, we won't create a new person. 

Someone texts "foodpantry" and receives a digital connect card. Their information is pushed to Rock and they're added to a Rock Workflow

Retrieve profile data from Rock RMS automatically

When someone new texts in to your Clearstream account, we'll search your Rock database for a matching person based on their phone number. If a match is found, we'll sync their profile data into Clearstream immediately.

Scott already exists in Rock, so Clearstream syncs existing information into Clearstream

Send unique texts based on campus

If your church has multiple campuses, you can create a single keyword anyone can text and they will receive texts specific to the campus associated with their profile in your Rock database.

Alex texts the keyword "earlychurch" and Clearstream sends an auto-response based on her campus ID in Rock

Compare Twilio to Clearstream PDF

Download a comprehensive Twilio and Clearstream comparison

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FAQ’s

Should I use the integration or the plugin?

We recommend using both the plugin and integration, so you can use the strengths of each platform:

  1. Use Clearstream's advanced keyword functionality to create your Text-to-Join Keywords.

  2. Send mass texts using Clearstream's infrastructure rather than depending on your own Rock install. You can also send engaging photo and video messages with Clearstream.

  3. Send transactional texts directly from Rock.

  4. Manage one-on-one conversations in the platform that makes sense for your organization.

If you're still having trouble figuring out the best configuration for your church, our support team is happy to help!

If someone opts out of Clearstream, will syncing with Rock opt them back in?

No. We automatically scrub opt-outs. People are only opted back in if they choose to text a keyword or fill out a signup form.

Will people be removed from my list in Rock if they opt out in Clearstream?

No. They’ll be removed from the list in Clearstream, but stay in Rock. This means that your synced list in Clearstream may be smaller than the list in your Rock account.

What happens if I change someone’s name in Clearstream who is synced from Rock?

When Rock syncs with Clearstream, it will change all names to how they are listed in Rock. We treat Rock as the ultimate source of truth for your data, so if you want to change the name or number of a Rock contact, you will have to make that change in Rock rather than in Clearstream.

Have another question?

We've put together a series of articles in our Learning Center to help you connect Clearstream and Rock.

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