What if someone responds to a message and I don’t have their information?

If someone doesn’t have a name or email attached to their number, update their profile from the inbox.

If I have multiple users in my account, how will I know which user is responding?

When a user replies to a message from the inbox, their avatar and name will show in the conversation thread.

How do I quickly view a person's profile?

Profile information shows at the top of each conversation thread. You can also view and edit additional information from the top of the thread, like which lists someone is in.

Can I manage inbox conversations from the iOS/Android app?

Yes! Send and receive messages, and enable push notifications to let you know anytime someone texts in.

Features

Inbox

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One-on-one conversations happen here. The inbox is where you and your team can reply to incoming messages and questions, see conversation histories, and easily find what you're looking for. No detective work needed.

Frequently Asked Questions

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