Comparing Twilio and Clearstream as a Rock Church
As a ministry analyst at Manna Church in Fayetteville, North Carolina, Carrie helps ensure everything runs smoothly. So when their texting provider, Twilio, began having problems sending messages through RockRMS, Carrie had to step in.
"I'm a problem solver and troubleshooter. We were having more and more problems with texts being refused, and no customer support to understand why."
With Manna Church averaging 4,000 attendees and sending out multiple texts per week to keep everyone connected, Carrie and her team needed a solution.
In 2023, she attended Rock Conference and met the Clearstream team.
I talked to Jimmy and Caitlin for about 10 minutes and walked away understanding far more than I'd learned in six months with Twilio. It was an easy choice!
Churchwide texting software that works with Rock
Now, Carrie's team uses Clearstream to send out daily and weekly texts, and she doesn't have to continuously troubleshoot problems.
"We use Clearstream to integrate with RockRMS for everyone to use for texts — from congregation-wide announcements to small group leaders sending out information to their group."
The software integrated so well with Rock that staff didn't know we'd switched. They only recognized their texts were going out without issue.
Easy-to-use, with helpful support
"The couple of staff members who share the dashboard with me for sending out newsletters and such are very happy with it. They commented on how much easier it was than what we'd been using before."
Clearstream makes connecting with people over text easy. It makes responding to texts easy.
Truly, while the user-friendly software makes the decision easy, it's the support team behind it that cinches it. They are professional, friendly, supportive, kind, and all the things you most want customer service to be.
Conclusion
I love Clearstream! And it makes it all flow seamlessly for both the staff member or pastor and the congregation, which makes my job to keep all the systems working... easy!
Thank you, Carrie and Manna Church!
Looking for a texting provider to use with Rock?
You can read more reviews here!
Clearstream is a church texting service trusted by 10,000+ churches, ministries, and nonprofits to communicate with their people on a weekly basis. We're a small, product-focused team that offers killer customer support and transparent pricing, and we're constantly updating our software based on customer feedback.