Workflow Branches
Branches let everyone text the same keyword, but have distinct paths within your workflow based on their attributes or responses. If someone meets the branch's criteria, they'll get different messages, join different lists, enter other workflows, or get transferred to another ministry's subaccount.
Send an alternate auto-response when keyword is used again
Send a different auto-response each time a keyword is used. This is great for promoting giveaways or collecting registration information. You can also use this during visitor follow-up to make sure guests aren't getting the same info twice.
Collect name and email only when necessary
If you don’t have someone's first or last name, or email address, add a branch to send a digital connect card. A common use-case is guest follow-up, but you can also use it for small group registrations, volunteer recruitment, or next steps classes.
Route people based on their campus
This option is great for funneling people to different campus subaccounts or sending campus-specific information. You can route people to different subaccounts or send targeted texts based on People IDs or Campus IDs in Planning Center or Rock RMS.
