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Best Practices ·

Texting at Easter

This blog post will help you utilize the tools you already have with Clearstream for your Easter services: video texting, email, polls, and first-time guest workflows.
Customer Success
Easter Blog Header

* Updated March 2024

With Easter approaching, we put together some best practices and ideas for using texting and email to increase visitor experience and in-service engagement. Most of us know that texting and email (you can do both in your Clerastream account) are core ways to communicate with our people. This year, consider adding video to your texting to make things more personable! Read below for more on that...

Side Notes 💡

  1. Everything listed here is available in your Clearstream account, regardless of your plan; you won't need to upgrade or pay extra. 

  2. Know that our team provides weekend support year-round, but even more so on Easter weekend. If you have any questions, please reach out. We’re here to help ensure that your Easter texting and email communication is smooth. 

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Texting Best Practices

Here are some tips for ensuring a lower opt-out rate, higher engagement with your people, and good message deliverability with carriers - yes, carriers have spam filters, which you don’t want your messages caught by!

  • Avoid public URL shorteners - This is a big one for avoiding carrier spam filters. If you need to include a link in your text, don’t use a public link shortener like Bitly, Linktree, TinyURL, or others that carriers often block. Instead, use the full-length URL or the branded link shortener in your Clearstream account.

  • Keep the wording human - Try reading your message out loud before sending it. Does it read and flow well?

  • Avoid using lots of punctuation and line breaks - Make it friendly but concise.

  • Emojis - They're a great way to draw attention to your message, but don't go overboard! One or two is more than enough in a text. 😀 🙂 🙃 🙁 🫣 🤢 🤮

  • Time-sensitive messages - The best practice when sending time-sensitive messages (such as pre-service reminders) is to send SMS, not MMS (picture messages). While picture messages look great, carriers take much longer to deliver due to their file size. SMS messages send about 20x faster than MMS. This means it will take significantly less time for your people to receive your text if it’s not a picture message.

  • Reply to incoming responses - When you send your message, you'll typically receive replies. All replies go into your Inbox. You can reply back to people from your Inbox. Tip: Make sure you have email and push notifications enabled in your settings to know when you receive an incoming message.

Easter Invite with Video Text

All of us know how engaging video is. Did you know that you can create and send video texts in your Clearstream account? It's a great way to make your Easter invite texts more personable and unique. Try recording a new video directly in Clearstream, or uploading a video to include in your Easter text.

Email with Clearstream

A few months ago, we released free, unlimited email (along with a simple but intuitive email builder). And as of a few weeks ago, you can now include emails in your automated workflows! Watch our email feature release video below if you need a decent laugh:

QR Codes to Initiate Text Workflows

Create a QR code and add it to your bulletin & signage. Your guests (and members) can scan the code with their phones to quickly text a keyword and receive the info they're looking for.

Use This Easter Visitor Followup Workflow

Keywords are simple but can be a very effective touch point for visitors. And they allow you to automatically trigger a series of follow-up texts. We've created a couple of keyword workflows to show how they work. Check out the videos below to learn what you can do!

On Easter morning, there will likely be more visitors than you have on a typical Sunday, and it can be challenging to personally meet each of your guests. Make it easy for them to get connected by providing a digital connect card to gather their information. Guests simply text in a keyword and fill out the brief form. Then, you have the info you need to follow up with them, and you can also push that information into your Planning Center, Rock, or CCB account.

Once they've filled out the form, it's always a great idea to thank your guests for coming and let them know what they can expect next! Will someone follow up this week? Should they expect a call from a pastor? Let them know with a follow-up text.

Or This Advanced Easter Workflow

When multiple things are happening at church at once, it can be challenging to share all the details efficiently. Using a Keyword Menu, you can give a single call-to-action for all information. Guests, members, virtual attendees, and anyone else can text the same keyword to receive a list of options to choose from. Beneath each option, create a unique set of texts and steps for those who select that choice.

Phone mock-up of texting a keyword and receiving a text menu

Take a Poll Through Text Message

Actively involve your church by creating a poll. A simple question can encourage connection during the sermon and conversation afterward. You can even display your poll results on the screen during service, as shown below:

Poll results on how frequently people attend Grace Church

Send a vCard so visitors can save your contact info

You can easily send a vCard through Clearstream so that your members can quickly save your contact information. A vCard has all of your contact info prefilled. This way, when you text your members, they will see a text from your church's name instead of a phone number.

Clearstream has automatically created one for you with your texting number. To view and edit your vCard, head to Settings > Numbers > Select your phone number. Here, you can upload a photo and change the contact name if you'd like to.

If you have ideas you want to implement but aren't sure how to set things up, reach out to our team. We'd love to answer any questions you may have. 😊

We hope you have a joyful Resurrection Sunday!

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