Privacy Policy

Who we are

Clearstream is a text messaging application for churches.

Effective as of August 2012

Protecting your private information is our priority. This Statement of Privacy applies to the getclearstream.com and Clearstream and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Clearstream include getclearstream.com and Clearstream. The Clearstream website is a eCommerce site. By using the Clearstream website, you consent to the data practices described in this statement.

How We Collect Personal Information

We collect several different types of personal data, which we use as described in this Privacy Policy (See “How We Use Personal Information,” below). For instance, we collect data:

During signup

When you sign up for Clearstream’s Services, we ask you to provide us with the following personal data:

  • The name of the Organization (e.g., the church) you are affiliated with
  • Your email address
  • Your first name and last name
  • Your phone number
  • Cookies and Usage Data (discussed below)

We use this information for creating and administering your account, and in the ways described below. We also may use this information to contact you and send you newsletters, marketing or promotional materials, or other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by clicking on the unsubscribe link in the emails, or by contacting our support team at help@getclearstream.com.

Automatically while you are using Clearstream

We also automatically collect information on how Clearstream is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of Clearstream that you use/visit, the time and date of your visit or use, the time spent on those pages or features of Clearstream, unique device identifiers and other diagnostic data. We use this data to analyze Clearstream’s performance and make our services more effective.

Through the use of Cookies 

We use cookies and similar tracking technologies to track the activity on Clearstream and we retain this information to provide and improve Clearstream.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse Clearstream

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of Clearstream.

Examples of Cookies we use:

  • Essential Cookies: These cookies are essential to provide you with Clearstream. For example, they allow you to log in.
  • Functionality Cookies: These cookies allow us to remember choices you make, or to provide certain features, such as enabling videos from third parties.
  • Analytics and Performance Cookies: These cookies are used to collect information about traffic to our Services and how users use our Services.

In addition to our own cookies, we may also use various third-parties cookies to report usage statistics, deliver advertisements on and through the Service, and so on.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser.

You can learn more about cookies from the following third-party websites:

Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.

Through Carriers for Text Messaging Services

Clearstream’s Services include text messaging services. We share necessary personal information with the cell phone carriers to provide you with text messaging services. This may include data such as your affiliated organization, your first and last name, your specific carrier, and phone number. Additionally, the carriers may collect personal information data to support their business functions. This information is only used for the purposes for which it is provided.

When you choose to provide us with information

You may choose to provide us with personal information while interacting with us in various ways. For example, when you submit a request for help. This information is only used for the purposes for which it was provided.

Retention of Data

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. 

Your Rights

In General

Upon request, we will provide you with information about your personal data (such as the categories of personal information that we have collected about you, the specific pieces of personal data that we have collected about you, the categories of sources from which your personal information is collected, the purpose for collecting your personal information, and the categories of third parties with whom the business shares your personal information). You may request access, correct, request the deletion of, or object to our use of your personal information by contacting us at help@clearstream.io or calling us at +1 (917) 818-4557. If you email us, please include “Personal Data Inquiry” as the subject line. Please note that we may ask you to verify your identity before responding to such requests. We will respond to your request within a reasonable timeframe and as set forth by the applicable laws. No users seeking to exercise these rights will be discriminated against in their use of Clearstream.

 In certain circumstances, we may be required by law to keep your personal information, or we may need to retain your personal information in order to continue providing Clearstream. Please note that we can only provide you with information about your personal data that we collect and use. We do not have control over, or information about, your personal data that other users collect or use. 

If we don’t resolve your concern in a reasonable time frame, you have the right to lodge a complaint with your local supervisory authorities.

Right to Know

You have the right to ask us:

  • What categories of personal information that have been collected
  • What categories of sources from which the personal information is collected
  • What the business or commercial purpose is for the collecting or selling of personal information (which is also explained in this Privacy Policy)
  • The categories of third parties that the business shares personal information with (which is also explained in this Privacy Polciy)
  • The specific pieces of personal information that have been collected about you

You can ask us for this information and request access to your personal data by contacting us at help@clearstream.io. Once you have made a request and we have verified it, we will respond within 45 days.

Right to Correction 

You have the right to ask us to correct your personal data if it contains errors or inaccuracies. You may do so by emailing us at help@clearstream.io

Right to Opt Out of Automated Decision Making Technology & Access Information about Automated Decision Making Technology 

We currently do not use automated decision making technology with Clearstream. However, if we do in the future we will notify you via the email address we have on file, and post a notification on our website, Clearstream.io

Right to Restrict Sensitive Personal Data 

Right to Data Portability

You may request that we provide your personal data to another entity (so long as it is technically feasible and legal for us to do so) in a commonly used and machine-readable format.

Selling Personal Information and The Right To Opt-Out

We do not currently sell (or trade, barter or exchange for money) your personal data to others. The use of your personal data is limited to the uses described above.  If we change our policy, we will send you notice to the email address listed in your account with us. We will also post the notice on our website, Clearstream.io, for seven days.

Additionally, in accordance with the California Consumer Privacy Act, if you are a California resident, you have the right to request information regarding the disclosure of your Personal Data to third parties. In order to make any such request, please contact us at help@clearstream.io.

If we do change our policy regarding the sale of your personal data, you have the right to request that we refrain from selling your personal data. If, in the future, we plan to sell any personal data, we will provide a mechanism where you can opt-out of the sale of your personal data.

Fair Information Practices 

If a breach of data occurs with our Service, we will notify you via a notification posted on the website clearstream.io and via an email notification to the email you listed in your account with us within 30 business days of discovering the breach. By using Clearstream, you acknowledge and agree that we may send you electronic notifications via email for these notifications in lieu of notifications by mail. If you would still like to receive notifications by mail, you can let us know by contacting us.

Right to Request the Deletion of Personal Data

Pursuant to the California Consumer Privacy Act, California residents have a right to request that a business delete any personal data that has been collected from the consumer. In compliance with these provisions, upon a verifiable request we will delete the personal data you request that we delete. We will also notify third parties to delete any of your personal data, if we have provided them with your personal data.  However, we will not delete (or ask third parties to delete) personal data if it is necessary to maintain the information in order to: 

  • Complete the transaction for which the personal data was collected, provide a good or service you requested, or reasonably anticipated within the context of our ongoing business relationship, or otherwise perform a contract between us.
  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity. 
  • Debug to identify and repair errors that impact existing intended functionality. 
  • Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided by law. 
  • Comply with the California Electronic Communications Privacy Act pursuant to Chapter 3.6 (commencing with Section 1546) of Title 12 of Part 2 of the Penal Code. 
  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the deletion of the information is likely to render impossible or seriously impair the achievement of such research, if you have provided informed consent. 
  • To enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us. 
  • Comply with a legal obligation.
  • Otherwise use your personal information, internally, in a lawful manner that is compatible with the context in which you provided the information.

Right to Equal Service

You have a right to equal service. This means that we will not deny you any goods or services, charge you a different price, or provide a different quality of service, if you decide to exercise any rights listed in this Privacy Policy or granted to you by law. 

Your Data Protection Rights under the General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal data we collect and the specific context in which we collect it.

We may process your personal data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • To comply with the law

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete or limit the use of your personal data. If you wish to be informed about what personal data we hold about you and if you want it to be removed from our systems, please contact us at help@clearstream.io or at +1 (917) 818-4557. If you email us, please include “Personal Data Inquiry” as the subject line.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your personal data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your personal data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where we relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

How We Use Personal Information

We do not sell your personal data to others. We use collected information for the following general purposes: 

Service Providers

We share information with third parties who provide services on our behalf to help with our business activities and to provide Clearstream. These companies are authorized to use your personal information only for the sole purpose of providing services to us. These services include:

  • Processing payments
  • Providing customer service
  • Sending marketing communications, such as emails from Clearstream.
  • Fulfilling subscription services
  • Conducting research and analysis
  • Providing and maintaining a cloud computing environment 
  • Fixing bugs
  • Text messaging services

We use third parties to monitor and analyze the use of Clearstream. However, these services are configured in such a way that the third parties are not allowed to use your activity for their own purposes, such as personalizing ads on other websites.

Your information is not shared with or sold to other organizations for commercial purposes. 

Clearstream collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Clearstream may also use your personally identifiable information to inform you of other products or services available from Clearstream and its affiliates. Clearstream may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Clearstream does not sell, rent or lease its customer lists to third parties.

Security of your Personal Information

To secure your personal information from unauthorized access, use or disclosure, Clearstream uses the following: Stripe.com.

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Children Under Thirteen

Clearstream does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

Opt-Out & Unsubscribe

We respect your privacy and give you an opportunity to opt-out of receiving announcements of certain information. Users may opt-out of receiving any or all communications from Clearstream by contacting us at help@getclearstream.com.

Use of Intercom Services

We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. Intercom analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit https://www.intercom.com/terms-and-policies#privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at https://www.intercom.com/terms-and-policies#terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

Changes to this Statement

Clearstream will occasionally update this Statement of Privacy to reflect company and customer feedback. Clearstream encourages you to periodically review this Statement to be informed of how Clearstream is protecting your information.

Contact Information

Clearstream welcomes your questions or comments regarding this Statement of Privacy. If you believe that Clearstream has not adhered to this Statement, please contact Clearstream at:

Clearstream
13 Palafox Place
Pensacola, Florida, 32502
Email Address:
help@clearstream.io
Telephone number:
917-818-4557

Better Church Communication Starts Here

Monthly or annual plans. No contract. Transparent pricing.