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Dedicated Short Codes
Common Pricing Questions
How do credits work?
Each outgoing message uses credits. All incoming messages are free. In most cases, if a message is sent to a list of 100 people, 100 credits will be used. If the message exceeds 160 characters or includes special characters (û, á, etc.), emojis, or a picture, it may use two or three credits per person. You'll see a character count as you're creating your message.
Do credits rollover each month?
Monthly credits do not rollover. Your credits renew to your plan’s allotment (e.g. 1,250 credits on the $29/mo plan) each month. But we do offer rollover credits. You can purchase these in your account any time, and they’re always the last credits used.
What if I run out of credits?
If you run out of credits, people can still join one of your lists, and receive an auto-response message. You will not be billed for message overages. But, if you try to send a text you don’t have enough credits for, you’ll see a popup message prompting you to purchase more credits or upgrade to a larger plan. You can enable email notifications that will alert you of a low-credit balance.
You also have the option of auto-refilling credits. If your balance drops below your credit allotment, credits can be purchased automatically. For more information, visit here.
What is a subaccount?
Subaccounts let you create separate accounts under your main account, but keep one monthly plan. This is great for ministries or campuses that do enough texting on their own to justify the needed separation. Each subaccount has its own subscribers, keywords, inbox, users, long code, etc. Billing is controlled entirely by the master account.
What is a keyword?
A keyword is a word people text to your church number in order to join a texting list and receive an auto-response (e.g. Text Join to 775-347-7333). Keywords can also trigger an automated workflow, which lets you schedule out a series of texts, add people to different lists, transfer people to other workflows or subaccounts, and more.
How long can a message be?
Messages can have a total length of 765 plain text characters. You'll be limited to fewer characters when using special characters or emojis.
What are short codes and long codes?
Extra Credit Pricing
Need more messages but don't want to upgrade your plan? Purchase credits a la carte at any time. They roll over, never expire and are only used after your monthly plan credits are used.
Overview of Clearstream PDF
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